Shipping policy

What are your domestic shipping methods? 

• FedEx Ground: 3–5 business days
• FedEx 2Day®: 2 business days (travels and delivers Monday–Friday only; no weekend delivery)
• FedEx Standard Overnight®: 1 business day (travels and delivers Monday–Friday only; no weekend delivery)
• USPS Priority Mail: 3-10 business days (travels and delivers Monday–Friday only; no weekend delivery) (Estimates only — not guaranteed. USPS frequently experiences delays, especially around holidays. Tracking scans are often inconsistent, and USPS customer service does not provide effective support for troubleshooting. Because of this, we do not reimburse for USPS delays. For time-sensitive orders, we strongly recommend choosing FedEx instead. We continue to offer USPS as a convenient option for customers shipping to PO Boxes, Alaska, or Hawaii, where USPS may provide faster or more affordable service than FedEx. FedEx does not deliver to PO Boxes.)

Is there anything that might delay my order?

Yes, if any of the following in-house processing procedures apply, they may postpone the shipping of your order:

• Customizations
• Back-order
• Special-order

Back order and special-order items might arrive separately from anything else you had in your cart. 

Will you ship to post office box addresses? 

Indeed, we will. Go ahead and select standard ground shipping for PO box addresses. Delivery to APO/FPO addresses may take 4 to 6 weeks. Express shipping services are not available to PO box or military addresses and selecting express shipping will not expedite orders to box addresses.

How is my order shipped?

Our primary carriers are FedEx and USPS, but your order might arrive via another carrier. All of the available items in your order will ship together. If your order has an item that is not available, we will ship the available portion of your order and send other items as they become available. We will charge you only for items that have been processed for shipping.

Are services available on weekends or holidays?

No, our shipping department operates Monday through Friday, excluding holidays. Except where otherwise specified, shipping and delivery services are not available on weekends or holidays. 

What should I do if my package is lost or damaged in transit?

We want you to get your gear as quickly as possible. However, once a package leaves our warehouse, the carrier is responsible for the physical delivery of the item.

1. If you purchased World Rugby Shop Shipping Protection: Your order is fully covered against loss, damage, or theft.

• Lost in Transit: If your tracking has not updated for 7 days (Domestic) or 21 days (International), contact us for a priority replacement.

• Stolen/Missing after Delivery: If your package is marked "Delivered" but you cannot find it, please contact us within 5 days of the delivery scan. We will handle the claim and reship your order.

• Damaged: Please provide photos of the damaged packaging and item within 48 hours of delivery for a replacement.

2. If you declined Shipping Protection at checkout: By opting out of shipping protection, you accept that World Rugby Shop is not liable for lost, stolen, or damaged parcels.

• Verified Delivery: If the carrier provides Proof of Delivery (GPS-verified scan or delivery photo) to the address provided at checkout, our contract is fulfilled. We cannot provide free replacements or refunds for "porch piracy" or theft occurring at the residence after a successful delivery.

• Carrier Claims: You may file a claim directly with the carrier (FedEx or USPS), but please note that carriers rarely approve claims for "Delivered" items without a police report for mail theft.

What happens if an item is missing or if I receive the wrong item?

Again, frustrating. That one’s on us and we apologize. Let’s make it right if an item is short-shipped or missing from your order. We will do our best to correct it as efficiently as possible. Your order would have come with an enclosed returns shipping label – use that at no additional charge if you need to return an incorrectly shipped item. 

The item I’m trying to purchase is on Back-order. What does that mean? 

One or more items in your order are currently unavailable for shipment. Usually this means we are out of stock and are waiting on our brand partners to make more product available to us. This does not mean we are permanently out of the item – only temporarily. You will be notified via email when the item becomes available and ships from our warehouse. 

If you ordered a few things in checkout but only one was on back-order, the back-ordered item will ship separately from the rest of your order as soon as the item becomes available, and you are charged for that item only once it ships. There’s also a chance that your bulk order may be Special Ordered if we don’t currently have sufficient inventory to satisfy the entire order. 

When we know the date that your desired product will be back and available again, we will provide that on the product page. So, when you attempt to order your item, you will see a notification estimating when it will be available. We work closely with all of our vendors for anticipated arrival dates on any back-ordered items. We wish we could promise a shipping date, but we just can't be sure until the item is in our hands. You can still order an item that is on Back-order – it just will not ship until we have it available in our inventory. 

We will let you know by email when a back-order item ships to you. You will also get email updates if the expected shipping date for your item has been delayed. You aren't actually charged for a back-ordered item until we are ready to ship it out to you. We can usually cancel a back-ordered item if we have not processed it to ship to you yet, in which case you will not be charged.

The item I’m trying to purchase is only available via Special Order. What does that mean?

Most Special Order items never actually arrive in our warehouse. We use our connections and sporting relationships to get you access to specialty or large-quantity products from manufacturers you wouldn't normally be able to get in touch with. When you order one of these items off our site, it will be listed as a Special Order. This means we will place the order with the third party and they will ship the product directly to you. 

Special orders may ship separately from the rest of your order and may take 1-2 weeks to process. You’ll be charged when it completes processing.

Special Orders typically only apply to large, specialty items like goals, Teqball tables and others. There’s also a chance that your bulk order may be Special Ordered if we don’t currently have sufficient inventory to satisfy the entire order.