May 11, 2020 21 min read
7/29/2020 -Your package of three marvelous rugby books arrived yesterday. What a super selection of first class treatments! Thank you so very much. And only the day before. I spent much of last weekend watching replays of a variety of World Cup, Six Nation (men and women) tournaments and matches. I used to travel to New Zealand and Australia on business. When I visited Auckland, my Kiwi host took me to the home sports pub of the All Blacks. One evening in 1993 we drank a few pints while watching a match against the Springboks, played in Joburg. What a thrill! To this day, my only authentic game jersey is a long-sleeved green & yellow Springboks shirt.
7/13/2020 - WRS, you’re awesome! Thank you for helping me and for being so responsive. Have a good day! Mike Pra
7/12/2020 -My order arrived today. Thank you so much!! My daughter loves the items.
6/19/20 -This was extremely helpful. If you were an Uber I'd give you 5 stars! David Sta
6/19/2020 -Rachel, That's great, thank you so much! I really appreciate the quick response and your can do attitude! I will definitely leave a review!Thanks again! -Karl
6/18/2020 -WRS folks/Rachel,Thank you for all the accommodations you have given me with trying to find a good-fitting boot. However, my latest attempt with the SIze 11s in the second model was not successful, as these boots were too big. Consequently, I had to return this pair as well.I printed the return label and dropped them off at FedEx yesterday morning, and I see you already issued me a refund today--that's some fast service! I just wanted to write and say I am sorry that I caused you all this hassle (and cost you two return shipment fees) while I was trying to find my size in these great-looking boots (that were in my team's royal blue colors, as well). In any case, I will continue looking to WRS whenever I need something for rugby, and I thank you again for your accomodations as well as your great customer service. Michael Va
6/8/2020 -Hello Scott, Thank you for the attention and care you, Rachel, and your team have given me through this process. I really appreciate it because any other online website could’ve easily just said “we can’t do the return, end of story”. You have gained a new long-time customer for sure. Once again, Thank you!
Roberto G, Austin TX
5/18/2020 - World Rugby Shop is the finest web store for all kinds of sporting merchandise, including the best rugby shirts and rugby boots anywhere!
5/18/2020 - Hello Rachel, Thank you very much for getting back to me. I know you guys just had a move and honestly i sometimes forget what day it is during this corona stuff. I am super thankful for the free shipping code. They are going to be so happy to receive this as a gift. You are one of the friendliest and most helpful customer services I have ever had the joy of interacting with. I am glad you are part of the rugby community, may you have a wonderful rest of your day and week. Deepest thanks,
5/18/2020 - Hi Trevor, Thank you for taking care of this. I appreciate the amount of care and time that WRS has dedicated to this order, specifically. It's quality shopping experiences like this that make it a pleasure to purchase my rugby equipment from World Rugby Shop. Thanks! LC
5/17/2020 - Bernard, thanks for taking such great care of our team. This is a rubbish time to be doing any of this and I am extremely grateful for your commitment to making the order happen on time. Not sure how you guys did it, shipping to the UK must have been a pain but thank you, on behalf of everyone at Quins. George M, London, England
5/12/2020 -We have been trying to buy these re-bounder balls all over. Nobody has any in stock. I have been selling them on Amazon. I am not making millions but they are selling fast. SO grateful you were there for us and you were prepared to sell them wholesale. Great service. Z. Reparable, CA
5/12/2020 - Excellent service from World Rugby. I heard you moved warehouse, whatever you did seems to be paying off. Really enjoyed working with a rugby person again. The soccer people were not aware of our sport. Rachel is awesome. Great to have a dedicated rugby company again. I have posted this on social too. Great job. MN, Grand Rapids
5/10/2020 - Well done WRS. Jim Carlberg said you were back! He was right. Order arrived two days after I placed it and my shipping was free, no hassles.
5/10/2020 - I always enjoy my orders from WRS. The items ship in a timely manner. The website sponsored training ball leave something to be desired. Would recommend the website to most clubs.
5/9/2020 -Thank you so much for the free pump.I know that I buy a lot from you but it felt nice to finally be recognized as a great customer. Scott, you are awesome.
5/9/2020 - WRS back in Birmingham, so glad. I never wat to talk to a Soccer person again. Hope Kristin is back too.
PM - NM
Top notch service. I had to change out the SA jersey I bought for World Cup. Asics sizing is tight, very tight. I eat sausages and drink beer, a lot. I was pissed off with them because they never mentioned that the shirt was sized for the Japanese market. It arrived on the Monday before the Final. I used the returns form and they got it back to me by Friday, barely in time for the WIN! Bokka!!!
PJ Murphy, Atlanta, Georgia