Customer Service

Shipping Rates

  • How do you determine shopping charges for domestic addresses?

    Addresses inside the United States, its territories, and US military post offices are considered domestic addresses. The shipping rates for domestic orders under $250 are determined by the shipping type and order total. Rates for orders over $250 are determined by shipping type and weight. The USPS Priority Mail shipping flat rate is $12.99. Priority Mail shipping is not available for all orders. Please select this option only if specifically directed to do so.

  • Do you charge extra to ship to domestic addresses outside the continental United States?

    We do not charge extra for ground shipping to domestic addresses. Most express shipping rates to Alaska, Hawaii, Puerto Rico, and the US Territories are only $3 higher than our standard domestic rates. Express shipping is not available to APO/FPO addresses.

  • How do you determine shipping charges for international addresses?

    Addresses OUTSIDE the United States, its territories, and US military post offices are considered international addresses. You must select International Shipping when shipping to international addresses. International shipping charges are based on the delivery location and the weight of the package. In addition to the shipping costs provided at checkout, the recipient is responsible for all customs fees including duties, taxes, brokerage fees, and any other fees assessed at the border before delivery. The carrier will usually attempt to collect these charges at the time of delivery.

  • What happens to my shipping charges if I return an item?

    Our standard returns policies apply. When you return an item, we will issue a full refund less shipping charges. When you exchange one item for another of equal or lesser value, we will not usually charge to ship your return item to a domestic address. You might have received a pre-paid return shipping label on your packing slip. You have the option of using this label for a fee, usually $5.95.

  • What else should I know about your shipping rates?

    Please visit these related pages for more information: shipping, returns.

  • Do you have a page where I can wade through complex legal jargon?

    No business is complete without one. Just take a look at our terms and conditions for all the fine print you can handle.