Customer Service

Customer Testimonials

People All Over the World Love World Rugby Shop!

Thanks for your comments. Please keep them coming. We love to serve!

Couldn't be happier. Ordering was easy. Arrived in 2 weeks to Australia. Quality seems to be great. Items were well packaged.
G.S., Australia

World Rugby Shop is the best website I have seen and would highly recommend anyone to not only visit it but buy from them. Very, Very Good!
R.R., Georgia

Found the item I wanted on line at World Rugby Shop and ordered it, again, on line. The item was shipped as they said it would be and arrived in the time frame they stated. The item ,( a Welsh Rugby Football), was as advertised and I'm well pleased with my purchase.
R.E., Michigan

From order to delivery and a question in between to your service team was excellent. i will be shopping again with your company. Thanks for making my purchase easy.
T.P., Indiana

Shopping at this site was a real pleasure. My husband will be very happy with his Father's Day gift.
S.K., Indiana

Simply fantastic! Great product sold at a good price and delivered days before expected. Excellent organization to deal with!
M.G., South Carolina

I was very happy with the purchasing process. The shirt I chose looked just like its picture, my order went thru very smoothly and I received it in a timely manner. Also, I was very pleased with the quality. I would gladly order from World Rugby again.
M.W., Pennsylvania

I really don't have anything negative to say. I have purchased from World Rugby Shop before and the product always arrives quickly and in good shape. Once I had to return an item for a different size and they were able to accommodate with no problem.
D.H., Oregon

Very happy with my purchase with the World Rugby Shop and hope to buy plenty more items in time to come. Many thanks.
J.O., Ireland

Very easy to purchase, hassel free. Received parcel very quickly and price was great. Thanks.
V.L., New Zealand

Well done, thank you very much for your up to date info all the way and for final delivery of the goods within the time frame that you gave us. The goods were delivered in perfect condition.
B.T., New Zealand

Found product not available in Australia or was of inferior quality compared to website item, easier to order and purchase over the website for hassle free shopping and shipping. Well done World Rugby Shop! Adrian, Sydney. Australia.
A.M., Australia

Excellent customer service, answered my emails in 10 minutes. Great price and good delivery!
B.T., Australia

Thank you so much for the opportunity to purchase the Japan United Relief RUGBY T Shirt, The are very nice shirts and I feel good about sending you the money for the Red Cross. Thank you sooooooooo much.
I.S., Washington

Extremely fast shipping, even with standard option! Excellent products, excellent price. Thank you!
K.B., South Carolina

Very happy with everything! Thank you! I'll definately be ordering from this website again!
R.J., Australia

Great website which was easy to find what I wanted. The prices were extremely competitive and the product turned up within the expected timeframe. Will be using this site again in the future.
D.M., Australia

I emailed the business and had a reply within 14 hours. Placed my order on the 28th December, and had the goods from USA to Australia in 7 Days. Brilliant Service. Secure payment site. Product great value and good quality. Will be ordering more.
D.W., Australia

Top notch quality clothing even for the non-rugby fan! Sturdy material and the sizing is accurate. FAR superior to the upscale, trendy designer wear of similar styles in department and speciality stores. And at a much lower price; FAR more reasonable. Unusual color combinations (ie South Africa) always draw a comment. Team logos and decorations tasteful rather than gaudy and tacky. I have NEVER been disappointed with anything I have gotten from World Rugby Shop and their clothing is the main stay of my dressy casual wardrobe. A real hidden treasure of clothing stores I have recommended to friends (often when asked "where did you get that?") and given as gifts. Superior service and lightning fast shipping. Excellent quality, style, fit, craftsmanship, materials... World Rugby Shops is my favorite and highly recommended merchant. I am a very satisfied repeat customer who will definitely be back again. With my friends.
G.V., Ohio

fantastic! just about to order again!
L.K., New Zealand

The simplicity of ordering at a great price and the quick delivery exceeded my expectations. Thank you.
S.D., New Zealand

Awesome online shopping experience :) Will definitely be back for more! Go the ALL BLACKS!!
K.C., Australia

World Rugby is my favorite site on the web to purchase footy gear. They have the best gear and prices. Just check out the rage in NZ right now at the cost of the new AB's jumper vs. how much it is on WRS. Well done everyone. I was in NZ last year and everything was very expensive. I got back to the States and ordered the same gear for half the price. Same thing when I go back in September for the RWC. It'll be priced even higher this year. World Rugby is the best!!
A.D., Nevada

My first time using this merchant and I found them to be very good in all departments. I look forward to dealing with them again in the future.
H.S., New Zealand

This company has superseded my expectations in customer service,quality of product and overall a wonderful buying experience.
B.A., New York

Good customer service - the jersey I ordered was not in stock at the time of my order. I was kept informed with regular emails about the status of my order until shipment. Will not hesitate to purchase again.
J.M., Texas

All the great Rugby Gear and Service to match! I am a very happy customer!
R.E., Australia

My favorite online retailer. I especially love to shop the sale items. I always find a good value!
D.T., Louisiana

Product was on sale for a great price and was delivered immediately. Completely satisfied.
D.W., Pennsylvania

Wow! A home run. No, a try.
M.M., South Carolina

The cost was excellent but what did it for me was the delivery time which was very fast considering it was coming from the US to the Perth Western Australia.On that basis i would be happy to purchase from them again.
G.H., Australia

Everything about this transaction was fantastic. The items were ordered on a Sunday and arrived on the Thursday and I have now recommended your site to my friends and family. Thanks again for the great service.
K.B., Australia

Overall, World Rugby Shop had great selection of gear at superb pricing. I managed to get what I wanted, fast and simple ordering, and the shipping was immediate. I emailed customer services with specific item questions prior to ordering and I received excellent and prompt responses. Will shop here again, and recomend to others.
M.M., Ohio

Great service, arrived 4 weeks earlier than I anticipated. Was expecting it to come by sea not airmail so this was a nice surprise. Have recommended this site to others and will be using this site again. All items were exactly as described. I sent 1 enquiry by e-mail and this was answered within hours. I was e-mailed when my goods were sent and kept well informed. Thanks.
J.M., New Zealand

I am an international purchaser, living in Sydney, Australia. Still, the ease of purchase was great and the price was very good. The goods were shipped quickly and efficiently and I had no need for customer services, as everything went just as it should.
R.L., Australia

Fast shipping as usual!! always a good buy with WorldRugbyShop!
J.W., California

Very good, would not hesitate to order from them again.
M.K., Illinois

Great website and easy to navigate. Great selection of Rugby gear. Ordered easily online and kept notified of backorder. Product was delivered quickly. Will definitely order from Worldrugbyshop again.
M.M., Ohio

My son loves his new rugby hoodie. Thank you!
L.B.B., Florida

Thanks World Rugby Shop, you guys rock. I'll definitely order more gear from your website. Much cheaper than Australia and New Zealand. To all the Kiwis living in OZ and NZ trust me these guys are legit and so don't be hesitant when ordering anything from there website. Cheer's Rugby World Shop and go the All Blacks.
A.J.R., Australia

Great merchant; they delivered as promised, and Customer Service was always available by phone with an extended schedule, and willing to help. Will definitely buy again from them.
S.B.R., Florida

I can't fault anything. From ordering to delivery was fantastic. Even after a delivery issue, I was contacted, the issue sorted and I had the goods shortly afterwards (The issue was no fault of World Rugby Shop). I am now a regular on this website!
V.W., New Zealand

World Rugby Shop always makes my shopping quick and easy. The website is easily navigated and checking out is convenient. I have order from this website on several different occasions and they have effectively set expectations for my orders. In one instance an item order was back ordered and they sent regular email updates on the progress of the order and offered to cancel the order at anytime if I had change my mind due to the delay of the ordered goods. I was not charged for the goods until they shipped which I greatly appreciate. I would do business with World Rugby Shop again.
S.H., Texas

I've been ordering jerseys, footwear, and other things from here for years now. I'm always happy with the speed and quality of my purchases. Even if there was a rugby shop nearby, I would probably still chose because of the way they have helped me in the past.
B.K., Utah

Great experience with this seller. Excellent prices and communication upon purchase. As I am located in Canada, delivery time was a bit slow and duty charges were quite expensive, but the seller has no part in that process. I would and will definately buy from World Rugby Shop again!
A.F., Canada

Every item that I have ordered has been perfect and priced fairly, and every customer service call that I have made (which have been very, very few) has been handled timely and professionally. I would equate their level of service and quality to that of
N.L., California

Rugby is arguably one of the toughest sports on earth. What is even tougher is finding good companies in the U.S. that provide quality rugby gear at a fair price (try looking for this stuff at your local sporting goods store). World Rugby Shop has done a great job in filling that void. They offer world class equipment at reasonable prices. They're also great at keeping you up to date on your order,from the moment it's placed until it's dropped off at your door.
S.K., Pennsylvania

The World Rugby Shop is great , I would not use any other site to get any rugby supplies.
B.A., Australia

This site is so easy to deal with. Any questions are answered promptly and the delivery is quick. All my items to NZ have arrived within a week.
J.M., New Zealand

H.W.B., North Carolina

This was purchased as a Christmas gift for my nephew who plays college rugby. I was amazed at how quickly it arrived. It is a pleasure doing business with World Rugby Shop and I will be ordering again soon. Thank you.
M.C., Massachusetts

Very fast shipping and a great company that I love to order from!
B.L., Virginia

ordering was simple and shipping was much quicker than expected. the product was everything it was advertised to be. very happy customer.
D.B., Michigan

Overall very happy with the purchase and delivery top marks.
N.C., New Zealand

World Rugby Shop was quick in delivery and my product was here when promised. I am always pleased when I order from them!
A.H., Missouri

Great products for great prices. It's one of the best US operated rugby online stores around. The shipping prices are amazing and very reasonable. The boots are perfect, and for less than 30 dollars, who could complain!
T.N., California

Fantastic purchase. The customization was simple to use and came out better than I hoped - not a dent on any of the letters and they look like they'll be stuck there for a long tie yet. I bought a jersey as a gift for my sweetheart and was not disappointed in the slightest - she loved it as much as I did! The service was great, the customization was easy and the shipping arrived a week earlier than I expected. Thanks World Rugby Shop!! Definitely recommended!!
M.D., New York

Simple transaction and quick shipping. Thanks.
S.S., Maryland

Great selection of gear. Easy to buy, and unbelievably quick and painless delivery. Its the best delivery I have ever had from an online merchant. Usually delivery to India from the US means double the stated time. Here they said a week to deliver and I had the goods in 4 days - twice !! Thats no fluke. Highly recommended.
S.S., India

I stumbled onto this site and found exactly what I was looking for at the price I was looking for. The free expedite shipping was a big plus because it was just a few days before Christmas.
P.G., California

Only place to buy RUGBY stuff.
K.B., Kansas

Shipping was fast, pricing was fair, everything went well. Good store!
C.J., California

I will definitely shop here again!
S.P., Georgia

It's difficult to find rugby gear where we live, and World Rugby Shop has a large selection of everything rugby. Great prices and fast shipping. All items arrived quickly and as described. Would order from this merchant again.
L.N., Indiana This Canterbury USA Rugby Hoody is A M A Z I N G!!! Too bad it's discontinued:-/ Great fit! Great Colors!! Great Price!! Thank You!
P.R., California

This is a great company! Have now purchased many items from them, all TOP quality! If you love Rugby! This IS the best site
T.R., Wisconsin

The only place I buy rugby gear.
E.W., Iowa

Shirts arrive before promised date, box was the correct size, all items wrapped in plastic and shirts folded neatly. I look forward to future purchases and donations, particularly to anything Ben Cohen or charity related.
P.B., California

Cheapest on the product i purchased anywhere on the net, shipped to UK in just over a week......excellent, will shop again here.
M.K., United Kingdom

As always all aspects of my order were a pleasure and satisfying.
B.B., Nevada

Quick Shipment, Great Merchandise, Smooth Transaction. Thanks very much!
P.K., California

They were very quick to get back to me with answers I requested. My personalized items were done really fast.
J.F., Virginia

I am satisfied with this merchant! I think I will be a returning customer in the next future!
C.B., Italy

I enjoyed the excellent selection and not having to create a profile for myself in order to get basic information about ordering from them.
B.H., New York

Much of this merchandise is not readily available in Ireland - such as the figurines and miniatures of World Cup. I had two very happy sports fans this Christmas. Will use your service again.
T.M., Ireland

Quick Shipment, Great Merchandise, Smooth Transaction...Very happy with them....Thanks very much
P.K., California

The whole buying experience was great. I had no need for customer service, as it all went smoothly, but as assuming it would be very good, as they did a real professional job. I love their website, too.
K.B., Massachusetts

These blokes are the best place to get any rugby gear in the USA!
A.O., Connecticut

Great communication - especially during busy holiday rush.
J.K., California

Jersey came to me quickly and in perfect condition. Thanks!
B.L., Florida

The order came very quickly. and it was 100 percent correct.
M.D., Iowa

Great service! Merchandise arrived on time.
M.S., Florida

The ease of using their site is the main reason that I continue to use their sevices. The merchandise quality is excellent.
A.B., Maryland

You made a little boy very happy.
V.S., Australia

Good price, great service with fast delivery!
H.R., Virginia

The DVD is great, just what I expected.
N.A., Georgia

Super courteous personnel. Thank you!
H.D., Florida

This is the third time I have shopped with them, and its always been an easy straightforward experience; the merchandise is exactly as ordered with excellent quality and timely delivery. I enjoy doing business with them and will continue to do so.
R.Y., California

Everything went perfectly!
C.D., Michigan

Will return for future purchases.
A.T., California

Excellent quality goods.
G.G., Wisconsin

These folks treat me great. Fast shipping. I love these guys!!
M.H., Iowa

Once again, they have FAILED to disappoint me! I don't know what to do. I order jerseys and they come fast with perfect customization and look gorgeous. There is no way I would choose any place else. I have ordered from their site several times, and it just keeps getting better. Authentic as one can be!
W.P., Texas

Simple. Fast. Spot on. No problem, no complaint. The way it should be.
D.O., New Mexico

The first place I will look for my next purchase.
J.K., New York

I liked the web site. It was easy to find different items. I know that I will compare other outfitters to their site, and I will ultimately stay with them due to their stock selection on various items. I have had great luck with them, and I hope to do further business in the near future.
V.M., Illinois

Quick delivery and great shirts. Site is very easy to maneuver and choose items.
K.P., Pennsylvania

Quality products at a fair price and shipped on time, and with rather good customer service. I would shop here again.
J.M., Arizona

All as promised! Product is the real deal and almost impossible to find, but you delivered! Thanks Much! This for my son this Christmas; he will be knocked out!
T.P., Canada

Easy to order, fast delivery. I will be back.
J.T., New York

Nice doing business with you guys.
M.B., Ohio

They were very quick to get back to me with answers I requested.
J.F., Virgina

Perfect. Fast delivery to Germany!
T.R., Germany

No question about it, you guys are the best. I got my item on time. Greatly satisfied.
J.G., Texas

I contacted your customer service rep, and I was pleasantly surprised by the service recieved - Great! Thank You.
J.M., Canada

Item arrived very quickly, as stated. It was packed nicely and just as described. I would highly recommend this vendor and would be happy to do business with them again.
S.A., Florida

We couldnt find the socks we needed anywhere in our town. We found them here, and received them quickly.
L.G., Colorado

Great seller, great jersey, very fast shipping. Great job guys. Thanks !!!!!
J.H., Florida

Very patient and thorough. If only all website shopping was this easy. Thank you.
K.O., Thailand

Great stuff. My 13 year old son loves them. I'm glad I found them.
A.A., Texas

I am very pleased with my buying experience. The products are high quality, prices very reasonable, and they were delivered in about a week. I will be placing more orders in the future, and I highly recommend them.
A.C., New Jersey

This is my second time shopping here. They have a very good offer on options and prices, and service is TOP OF THE LINE. They made delivery in record time in both occasions. IâÂÂÂÂll keep using them for sure.
M.A., Florida

This is a site that I return to again and again for great gear at good prices. The service is OUTSTANDING! Items arrive within days of order in great condition.
B.K.S., Pennsylvania

Every product I have purchased from them has been of excellent quality and not one product mis-shipped or incorrectly sent. I would recommend that everyone who loves the game look this site over and buy something! The prices are great and you cant go wrong!!!
D.H., Wisconsin

Awesome........that's all I can say.
A.M., California

My son was looking all over for an Argentina jersey, and we found it here. Nobody else had it in stock. I would absolutely shop at this site again!
M.D., New York

I stumbled upon the link to this vendor while looking for game scores. The product and price looked good, so I ordered. Viewing the product and making selections was simple. Ordering via credit card was easy. Vendor acknowledged my order via e-mail immediately and kept me informed through the whole process. I was using the product within 7 days. Great Service.
P.C., Virginia

They present an excellent opportunity for people who love championship games to sport the colors of their favorite national teams. And they made it so easy and affordable. Bravo!
D.P., California

As usual, great service. Will order again and again.
K.M., Michigan

Absolutely delighted with this company...not only do I forsee future purchases...I would highly recommend them to all my friends!
V.L., New Jersey

GREAT SHIRT!!!!!!! I got my jersey right before game day and I have to say the customation was amazing. THANK YOU!!!
L.R., Florida

I continue to shop with them because of the quaility of the items they sell, because the products are in stock and because they ship immediately. They have never disappointed me.
R.D.A., California

This was the first time doing buisness with this company. We used their web site to find the product and order. We also phoned their customer support line to ask questsions about the product. Both experiences were excellent. We live in Canada. The product was ordered on a Saturday and we received them on Tuesday. Our overall shopping experience was excellent. I would not hesitate to do business with them in the future.
B.K., Saskatchewan

I called customer service twice and was treated very well. Each time I spoke to a person who talked to me as if I was their best customer. I purchased 2 shirts for my husband the first time and a shirt for my father the second time. I was very pleased and felt very comfortable making my purchases from this merchant.
A.C., Texas

Friendly, helpful staff on hand to assist with questions (they even answered the phone on Memorial Day!). I had to make a last minute change to my order and they helped me do it with ease. Shipping is quick and products are outstanding! I'm already a repeat customer. =)
L.B., Indiana

After checking all the stores in my area unseccessfully, I found the jersey I wanted in the right size. Overall, their selection is excellent. If you want a jersey or just want to see what a team is wearing, this is a great site.
S.H., Oregon

Great Merchandise with great price and options to go along with it. I got my jersey personalized the way I wanted it...and I couldn't be happier with it.
E.A.L., Nevada

Perfect jersey with great customer service and a competitive price. Keep up the good work. I love my new jersey.
Z.B., Arizona

Extremely good price and extremely fast shipping. My soon to be high school senior loves her new Total 90 cleats.
T.W., Georgia

You guys rock! Best selection of stuff I have been able to find online. Great site layout as well, very easy to find exactly what you want. Total score!
A.L., California

No glitches during ANY part of the process. Good value, fast shipment, good information on order status. Well done!
D.P., Pennsylvania

The finest source for authentic and personalized rugby jerseys.
S.S., California

This is my second purchase, and again items arrived exactly as ordered and super-fast too. Sale items are a real bargain! This has to be the easiest way I have shopped and exciting too, as many of the items are not readily available in our local shops. I am the envy of friends, but not for long I fear, as they have asked to be included in my next order.
R.C., Ireland

This site provided me with a selection without equal, good prices, and adequate clearance items. Shipping came in a reasonable time without incident and merchandise was as represented. I plan to use this site in the future.
J.D., California

My jerseys were great! Original only. What they wear on the field. Most websites sell knockoffs. They can say that they are the original because to an average fan, they may be great. But to me, I pay great attention to detail. These are the real things, from the patches, to the authentic lettering and numbers they are wonderful. I would definitely buy from them again....and only them!.
D.P., Texas

When I placed my order I recieved a confirmation email and an email with the tracking number shortly there after. The items were delivered on time, and my order was filled to my complete satisfaction. They will get my business again when I need to get more items.
B.G., California

You have a great website. My teenage daughter plays, and she was very anxious to receive our order which came very quickly! Thank you very much. We will definitely order from you again.
J.G., Tennessee

Great t-shirt and jersey! Exactly what I was expecting! The England ball is great as well! Will shop with again! Thanks!
C.K., Nevada

It was easy to order. But there is one thing I definitely appreciate, the fact you can customize your jersey from your favourite team! FANTASTIC!!!
A.P., Netherlands

Prices were good, but I was most impressed with how reasonable shipping was! A lot of times, shipping can add a *lot* onto orders, and they did not do that, even though several of the items I ordered were fairly large, and even though my order was broken into multiple shipments, the cost of shipping did not increase at all.
H.J., Washington

The quality of the jersey was excellent, and it was in perfect condition. It was really easy to order, and when I sent questions to them via email they were quick to respond. The customer service was fantastic, and I will definitely order something