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How is my order shipped?

Our primary carrier is FedEx, but your order might arrive via another carrier. All of the available items in your order will ship together. If you order an item that is not available, we will ship the available portion of your order and send other items as they become available. We will charge you only for items that have been processed for shipping.

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How do you determine my shipping charges?

Shipping charges are based on your shipping type and the items you order. Please visit our shipping rates page for more information on the processing of your order.

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Are services available on weekends and holidays?

Our shipping department operates Monday through Friday, excluding holidays. Except where otherwise specified, shipping and delivery services are not available on weekends or holidays.

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When will I receive my order?

Please visit our domestic and international delivery pages for more information on the delivery of your order.

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Are there any in-house processing procedures that might delay my order?

The following services add in-house processing time to your order: customization, special order, back order, and manual verification of your billing information. Please visit our product availability page for more information on the processing of your order

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What should I do if my package is lost or damaged in transit?

Please accept our apologies if the carrier did not deliver your order promptly and in good condition. If you did not receive your order, we ask that you check around your property, in your mailbox, and with your neighbors to make sure that the order is not at your location.

Just contact us if you are certain that the item was not delivered or if your item arrived damaged. We will file a claim with the carrier and repair, replace, or refund your purchase as efficiently as possible. You may use the enclosed returns shipping label at no additional charge if you need to return a damaged item.

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What happens if an item is missing or if I receive the wrong item?

Please accept our apologies if your order is not processed correctly. Just contact us if an item is short-shipped or missing from your order. We will do our best to correct your order as efficiently as possible. You may use the enclosed returns shipping label at no additional charge if you need to return a miss-shipped item.

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What else should I know about your shipping policy?

Please visit these related pages for more information: availability, customizations, payment, rates, domestic, international, returns.

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Do you have a page where I can wade through complex legal jargon?

No business is complete without one. Just take a look at our terms and conditions for all the fine print you can handle.

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