World Rugby Shop
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World Rugby Shop

Customer Service1-800-874-1001

Our Guarantees

  • Best Price Guarantee

    We pride ourselves on providing the sport community with nothing but the very best in authentic sport apparel and accessories. We do our very best to provide these goods at the best possible price to you. We import many of our products from overseas and as a result, factors such as fluctuating market prices, import duties and the changing value of the dollar prevent us from always matching others prices.

  • Authenticity Guarantee

    We sell officially licensed merchandise and offer a lifetime guarantee of 100% authenticity. If you ever receive an item from us that is not an officially licensed product, you may return it for a full refund including shipping costs. Dispute of license must originate from the officially licensed manufacturer or a reputable authentication firm.

  • Most Recent Shirt Available Guarantee

    At 365 Inc., we make it a priority to carry the most recent, up-to-date jerseys as possible. Team jerseys usually are issued for a two-year period. If a jersey on our website is not the current year's issue, we will indicate the year in the jersey's title.

  • Satisfaction Guarantee

    Our company's goal is to supply customers with hard-to-find officially licensed sports merchandise. We hope that every item you purchase from our store meets your expectations, but if something isn't right, let us know. We gladly accept returns of unwashed, unworn or defective uncustomized merchandise within 30 days of the ship date. We can send you another color, a new size or an entirely different style. If you'd rather have a refund, we'll take care of that, too. We will also refund shipping costs if the return is due to our error or the product is defective. Please click here for our complete returns/exchange policy.

  • Secure Shopping Guarantee

    The safety and security of your order and personal information are very important to us. We guarantee that every transaction you make on our site will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping on our site. Your transactions on our website are protected by secure server software. We use the same "secure socket layer" (SSL) encryption technology used by the Internet's most trusted stores. This SSL technology scrambles all your personal information - including credit card number, name, and address - so that it cannot be read as the information travels over the Internet. And when that information arrives here, only our secure computers can decode it.

  • The Perfect Fit Guarantee

    Online footwear shopping could be difficult, but it doesn't have to be. With World Rugby Shop, our Perfect Fit Guarantee aims to make footwear shopping a breeze. Any time an order with footwear included is processed, if you simply select the 'Ground Shipping' option, we'll upgrade it to complimentary Two-Day Shipping with no extra cost to you beyond the original ground shipping cost. In addition to that, all footwear items may be returned for free. We'll include a pre-paid return label in the packaging any time you order footwear from World Rugby Shop. If your footwear isn't the perfect fit for you, just send it back and receive a full refund!

  • Don't feel comfortable using your credit card on the internet?

    Pay by check or postal money order: Mail check or money order for total amount of purchase to:

    365 Incorporated
    431 US Highway 70-A East
    Hillsborough, NC 27278-9334

    Total amount of purchase includes price of merchandise, shipping, and/or customizations. Be sure to include a detailed description of all items included in this order. Shipping costs will be calculated automatically in checkout process.

    Please note: We accept postal money orders denominated in U.S. dollars or checks denominated in U.S. dollars only and drawn on a U.S. bank. Checks must have a valid nine-digit bank routing number (ABA code) micro-encoded on the bottom of the check. Paying by personal check typically delays your order by 7 to 10 days, since we don't ship the items until your funds clear.