Checking to see if your merchandise qualifies for a return is as easy as answering 1-2-3 simple questions.
1. CONDITION: Are all parts of merchandise still in original, brand-new condition, showing no sign of customization, wear, or use of any kind? If returning a video, CD, DVD, calendar, or game, is it still unopened and sealed inside its plastic wrap? If returning apparel, it is still plain, not customized with a name, number, or badge of any kind?
2. COMPLETENESS: Have you enclosed all the original tags, badges, plastic wrap, box, wrench, etc. that arrived with your merchandise? If the item arrived as a set, have you enclosed all parts of the set, tops, bottoms, inserts, etc?
3. RECENCY: Was the merchandise delivered less than 30 days ago?
If you have answered NO to any of the questions above, please do NOT attempt to return your merchandise, as we will not be able to process your return and cannot ship the items back to you.
If you have answered YES to ALL of the questions above, please follow the steps below to return your merchandise. Please contact us for assistance in returning large or heavy field equipment, or if you require special assistance in returning incorrectly shipped or defective merchandise.
Free Returns on Footwear: In order to provide our customers with the best online shopping experience for new footwear, we provide free return shipping. To receive free return shipping, please use the provided pre-paid label that was included in your shipment. Free return shipping applies to all footwear shipped to the contiguous US. Excludes shipments to Alaska, Hawaii, AFO/FPO and international addresses. Above return policies also apply.
Sending your items back is as easy as taking 1-2-3 simple steps.
1. INFORMATION: Complete the returns section on the back of your invoice. You can print another invoice from your confirmation email if the original invoice is not available. Enclose payment if the amount of your exchange will exceed the amount of your replacement. International Orders Only ˇV Enclose credit card billing information or money order in US fund for $15 USD to ship international exchange items.
2. SHIPPING: Select a shipping method that will guarantee delivery, and send your item to RETURNS Center,431 US Highway 70A East, Hillsborough, NC 27278. If a return label arrived in the bottom left of your packing slip, you may use it to for an additional fee return your item.
3. PROCESSING: Allow approximately 1-3 weeks after your return arrives back at our location to receive your replacement item or refund (less shipping costs). We do not usually charge to ship domestic exchange items back to you via standard ground shipping.
4. EXCHANGES: For exchanges, when an item is returned through the mail, you will first be refunded for the returned merchandise and then you will be charged separately for the new item. Customers will be charged $5.95 for use of our return label but you are always allowed to use your own return shipping method at your own cost.
If you no longer have your invoice or if the back of your invoice is blank, you can print a copy of our online return form. Please be sure to include all relevant order and contact information including a daytime phone number.
Just contact us by phone to place a new order, and we will apply a ground shipping credit to your replacement order. Return shipping back to you is absolutely FREE if your shipping address is in the U.S. If you need expedited shipping, you pay only the upgrade fee. Then you can send your original item back for a refund anytime within 30 days of when you received it. When the original item arrives, we will issue a refund of your purchase price less shipping costs. This option gets the replacement item to you the fastest.
Please visit the returns page for more information.
For exchanges, when an item is returned through the mail, you will first be refunded for the returned merchandise and then you will be charged separately for the new item. Customers will be charged $5.95 for use of our return label but you are always allowed to use your own return shipping method at your own cost.
No business is complete without one. Just take a look at our terms and conditions for all the fine print you can handle.