Need to return an item?
Returns: Easy as 1-2-3!
Checking to see if your merchandise qualifies for a return is as easy as
answering 1-2-3 simple questions.
1. CONDITION: Are all parts of
merchandise still in original, brand-new condition, showing no sign of
customization, wear, or use of any kind? If returning a video, CD, DVD,
calendar, or game, is it still unopened and sealed inside its plastic wrap? If
returning apparel, it is still plain, not customized with a name, number,
or badge of any kind? ___ YES ___ NO
2. COMPLETENESS: Have you
enclosed all the original tags, badges, plastic wrap, box, wrench, etc. that
arrived with your merchandise? If the item arrived as a set, have you enclosed
all parts of the set, tops, bottoms, inserts, etc? ___ YES ___ NO
3.
RECENCY: Was the merchandise delivered less than 30 days ago? ___ YES ___
NO
If you have answered NO to any of the questions above, please do NOT
attempt to return your merchandise, as we will not be able to process your
return and cannot ship the items back to you.
If you have answered YES to
ALL of the questions above, please follow the steps below to return your
merchandise. Please contact
us for assistance in returning large or heavy field equipment, or
if you require special assistance in returning incorrectly shipped or defective
merchandise.
If you believe you have received the wrong item or a defective, we will extend
your returns period to 60 days while we work with you to get you a replacement.
We do not necessarily expect a defective item to be in original condition. We
expect it to show signs of normal usage consistent with its purpose. If we
mistakenly sent the wrong item, you must send it back in new condition for us to
be able to send the correct item. Customized items are non-refundable but are
still subject to the same quality guarantees are the rest of our merchandise.
Sending your items back is as easy as taking 1-2-3 simple steps.
1.
INFORMATION: Complete the returns section on the back of your invoice. You
can print another invoice from your confirmation email if the original invoice
is not available. Enclose payment if the amount of your exchange will exceed the
amount of your replacement. International Orders Only ¡V Enclose credit card
billing information or money order in US fund for $15 USD to ship international
exchange items.
2. SHIPPING: Select a shipping method that will
guarantee delivery, and send your item to RETURNS Center, 1014 Corporate Park
Drive, Mebane, NC 27302. If a return label arrived in the bottom left of your
packing slip, you may use it to for an additional fee return your
item.
3. PROCESSING: Allow approximately 1-3 weeks after your
return arrives back at our location to receive your replacement item or refund
(less shipping costs). We do not usually charge to ship domestic exchange items
back to you via standard ground shipping.
If you no longer have your invoice or if the back of your invoice is blank, you
can print a copy of our online
return form. Please be sure to include all relevant order and
contact information including a daytime phone number.
Just contact us by
phone to place a new order, and we will apply a ground shipping credit to your
replacement order. Return shipping back to you is absolutely FREE if your
shipping address is in the U.S. If you need expedited shipping, you pay only the
upgrade fee. Then you can send your original item back for a refund anytime
within 30 days of when you received it. When the original item arrives, we will
issue a refund of your purchase price less shipping costs. This option gets the
replacement item to you the fastest.
Please visit these related pages for more information:
returns, shipping, domestic,
international.
No business is complete without one. Just take a look at our
terms and conditions for all the fine print you can handle.
Copyright © 2006 [365 Incorporated]. All rights reserved.
Effective: September 1, 2006
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