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Customer Service

Contact Us

  • When is live customer service available?

    A friendly representive is waiting to answer your questions. We're here Monday - Friday (9 AM - 10 PM EST), Saturday (10 AM - 6:30 EST), and Sunday (12 PM - 8:30 PM EST) except on Holidays.

  • How can I get help by telephone?

    Give us a call if your question is time senstive or if you just want to hear a friendly voice. You can reach us by phone at 1-800-874-1001.

  • Can I email my questions or concerns?

    Email is the best way to contact us. Just send a message to, and we'll have an answer for you within 48 hours. For the fastest response, be sure to mention "World Rugby Shop" in the subject line and include your name, telephone number, address, and your order number in the message body.

  • What is your mailing address?

    Please contact us by mail at:

    World Rugby Shop
    Attn: Customer Service
    431 US Highway 70-A East
    Hillsborough, NC 27278-9334

    Please address merchandise returns to:

    World Rugby Shop Returns
    431 US Highway 70-A East
    Hillsborough, NC

  • Do you have a page where I can wade through complex legal jargon?

    No business is complete without one. Just take a look at our terms and conditions for all the fine print you can handle.